Monday, June 18, 2012

Willson Craigie of Richmond, Virginia sends this picture along.

This is what poorly packaged looks like. Very sad.

Alison Robb of Warren, Michigan raises an interesting part to the packaging discussion by asking how cost fits into the picture.

Interesting discussion, and I agree that all fragile items should be double boxed, but this is the deal:

I sell a lot on eBay, and the end customers are all about the cost of shipping– ask what it really takes to ship a fragile item, and you get a negative for shipping costs.

I recently sold a cut glass pitcher which SHOULD have been double boxed– I wrapped it very carefully, being sure to apply a lot of bubble to the lip and handle area’s and it still broke.

Shipping for this without the double box was 17.00 on a 100 dollar purchase– shipping properly would have been another 5 dollars at least.

Now it is 40 days later, still no payment from USPS, customer was irate and blamed me, when the real culprit was a cheap client and expensive costs.

Anyone else suffering this frustration?? Now I find that I am eating some of the costs of shipping just to keep the clients from marking me down for shipping.

Alison Robb

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2012 Carder Steuben Club annual Symposium will be held at The Corning Museum of Glass in Corning, NY from September 20-22, 2012.

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